Customer Service Executive

[MobileFunHR]

Customer Service Executive

Required for exciting ecommerce business in Birmingham


The Opportunity

Are you a person with drive and ambition looking to begin a fantastic new role within a Customer service environment?

Are you looking for a challenging prospect to kick-start your career?

Would you relish the responsibility to deliver great customer service to our online customers?

If you have answered yes to the above, this could be the opportunity you have been waiting for?

The Company

Mobile Fun is the UK’s leading online retailer for mobile phone accessories and mobile downloads. With a product range of over 5,000 globally-sourced mobile accessories and over 100,000 mobile downloads available on our website, Mobile Fun has an unparalleled product range, and has successfully established a market-leading position within the competitive mobile sector.



The Challenge

To deliver excellence in resolving customer service issues, together with appropriate sales focus. To resolve queries in a timely and effective manner and ensure company promise and deadlines are met and achievement of personal targets

•Resolving customer service issues by adopting the right first time solution
•Focusing on individual customer needs, requirements and building a rapport whilst, maintaining a professional approach
•Maintain and develop good communication within the team to improve efficiency of the department
• Taking full responsibility for personal targets whilst remaining focused on departmental targets and objectives

The Basics

You will have a minimum of 6 GCSE grades A-C including Math’s and English (or equivalent)

* 1+ years of customer service experience.
* Experience of working to targets
* Excellent attendance and punctuality
* Knowledge of mobile phones technology
* Ability to work in a dynamic environment
* Excellent organisational and communication skills.
* High energy and passion for going above and beyond.
* Computer literate – Microsoft Packages

To apply, please send an up-to-date CV and a focused covering letter highlighting relevant skills and experience to Jobs@mobilefun.co.uk

Closing date for applications is Friday 21st August 2009.
No Agencies