http://forums.mobilefun.co.uk/ Mobile Fun Forums - Discussions about Everything Mobile en Sat, 21 Nov 2009 00:39:38 GMT vBulletin 60 http://forums.mobilefun.co.uk/mobilefun/misc/rss.jpg http://forums.mobilefun.co.uk/ http://forums.mobilefun.co.uk/customer-service/818-order-no-ar1664812.html Sat, 21 Nov 2009 00:16:45 GMT "Customers and chocolate are our number 1 priority"

Can you tell Michael from Customer Services or someone higher up in authority to honour the above "motto"

The facts simply stated are as follows...

A long-time loyal customer (Me) who has recommended others to use MF...

Bought an HTC Hero (White) and Genuine HTC Hero Starter Pack (leather carrying case & 12v adaptor).

After 7-10 days use discovered the inside of the case left marks/stains on the front of the phone.

Filled in the online returns form explaining this, returned it in pristine condition along with everything supplied and asked for the Hero to be replaced with a brown model and a refund for the starter pack.

Got an email from Michael at CS stating there are marks/stains on the phone and it's not in a resaleable condition and asking if I was aware of these marks/stains???:rolleyes:

When retold why it was returned replied stating the issue wasn't with the carrying case but the phone and quoting a phone no for HTC who when phoned said they knew nothing about it & referred me (rightly) back to MF...who as the retailer are responsible.

When MF told this emailed me again today saying that someone from HTC will contact me.

Under the sale of goods act the retailer is responsible for replacement or refund...not the manufacturer.

Why doesn't MF in the interests of good customer relations just honour the above motto (and the law) to their customer and fight HTC over the issue?

John. ]]> Customer Service ipaqowner http://forums.mobilefun.co.uk/customer-service/818-order-no-ar1664812.html http://forums.mobilefun.co.uk/samsung/817-samsung-tocco-lite-hotmail-problems.html Thu, 19 Nov 2009 17:13:32 GMT Hii all. Iv had the phone for a while, only just started to use email on it i have tried all different setting like suggested for the Samsung tocco... Hii all. Iv had the phone for a while, only just started to use email on it i have tried all different setting like suggested for the Samsung tocco ultra but it still will not work it keeps giving me no response from Hotmail i am on o2 and i have tried using the o2 server and email it is still not working :( ]]> Samsung Richard_severn http://forums.mobilefun.co.uk/samsung/817-samsung-tocco-lite-hotmail-problems.html http://forums.mobilefun.co.uk/customer-service/816-stock-but-not-stock.html Wed, 18 Nov 2009 13:52:12 GMT Hi all, Placed an order for an LG BL20, the product page was showing it as In Stock, yet when I logged in a bit later to check on the progress of... Hi all,

Placed an order for an LG BL20, the product page was showing it as In Stock, yet when I logged in a bit later to check on the progress of the order, the product page was showing 2-3 days and the order is now delayed.

I've emailed to cancel as wanted it for tomorrow, but was just wondering why this happens (it's happened before too), as it is very annoying plus it has kind of put me off ordering things if you don't know if they are going to change without notice. ]]> Customer Service mj78 http://forums.mobilefun.co.uk/customer-service/816-stock-but-not-stock.html http://forums.mobilefun.co.uk/technical-support/815-trailblazer-btc-200-pairing.html Wed, 18 Nov 2009 11:37:58 GMT I bought the TrailBlazer BTC-200 from MobileFun in January 2009 and love the little device, the problem I'm having is that I just got an HTC Hero and cannot remember how to pair the phone with it.

(I've lost the manual and cannot remember the pairing procedure or code)

Can somebody please point me in the right direction,

Thanks! ]]> Technical Support DarthOps http://forums.mobilefun.co.uk/technical-support/815-trailblazer-btc-200-pairing.html http://forums.mobilefun.co.uk/customer-service/812-ordernr-mf1673730.html Tue, 17 Nov 2009 13:23:07 GMT Hey, it has been a week since i order from your site...but still i havnt got anything? Just wondering how it is going with the delivery? being a... Hey, it has been a week since i order from your site...but still i havnt got anything? Just wondering how it is going with the delivery? being a little impatient... :)

ordernr - MF1673730 ]]> Customer Service ankei http://forums.mobilefun.co.uk/customer-service/812-ordernr-mf1673730.html http://forums.mobilefun.co.uk/technical-support/810-trailblazer-sim-memory-reader.html Mon, 16 Nov 2009 14:11:49 GMT Just took delivery of the above - but when I eventually inserted the Sim card from my phone (a difficult operation) I got the message "Sim card not supported".
I have a "3G" Sim card and a Motorola "W595" phone.
Should I return the item or is there a technical fix? ]]> Technical Support brianmcna http://forums.mobilefun.co.uk/technical-support/810-trailblazer-sim-memory-reader.html http://forums.mobilefun.co.uk/lg/809-help.html Sat, 14 Nov 2009 15:58:23 GMT OH MY GOD! pleasee help me, it's really stressing me out :(
Well.. bassically my LG won't let me put a picture as my wallpaper, whenever i go to do it it tell me that their isnt enough memory to save it to. But i have checked the memory and everything and its like still really emtpy.. why wont it let me ? SOMEONE HELP ME PLLEEASSEE! :(:(:( ]]> LG CHLO http://forums.mobilefun.co.uk/lg/809-help.html http://forums.mobilefun.co.uk/nokia/808-nokia-3720-config.html Thu, 12 Nov 2009 15:23:44 GMT Hi All

Don't know if you can help me. Ordered my Nokia 3720 Classic this week and it arrived very peomptly next day (thanks Mobilefun !).

Popped in my Vodafone PAYG sim card and I was up and running immediately.

However . . .

I seem unable to send Multimedia (MMS) messages at the moment. I can send ordinary texts no problem but anything with an image attached results in the classic network failure problem.

If I am sent an MMS I get the message saying I can view it on Vodafone's GetMyPhoto website.

I am on the PAYG Smartplus Vodafone plan and looking at the terms of that I should be able to send pictures (though I have read 2 different sources which suggest there is a maximum message size of either 100kb or 300kb). Accordingly I've tried attaching low-res images of just 64k but still no joy.

I'm assuming now that I must configure a load of settings on the phone in order to enable MMS messages. This is what I currently have:

Messaging>MessageSettings>MultiMedia messages>Image size>640x480
Messaging>MessageSettings>MultiMedia messages>MMS Reception>Auto in home nw
Messaging>MessageSettings>MultiMedia messages>Configuration sett>configuration>Vodafone
Messaging>MessageSettings>MultiMedia messages>Configuration sett>Account>Vodafone MMS

Messaging>MessageSettings>Text messages>Message Centres>VODAFONE
Messaging>MessageSettings>Text messages>Msg Centres In Use>VODAFONE
Messaging>MessageSettings>Text messages>Rep via same centre>No


Is there some other setting I need to do to get MMS messages working?

Many Thanks in advance ]]> Nokia Dinosaur http://forums.mobilefun.co.uk/nokia/808-nokia-3720-config.html http://forums.mobilefun.co.uk/lg/807-problem-viewing-images-internet.html Thu, 12 Nov 2009 13:44:09 GMT when im viewing pages on wap some images dont display is there any settings i can change to help view them when im viewing pages on wap some images dont display

is there any settings i can change to help view them ]]> LG moshiXmoshi http://forums.mobilefun.co.uk/lg/807-problem-viewing-images-internet.html http://forums.mobilefun.co.uk/lg/806-me-again-memory-card-issues-ku990i.html Thu, 12 Nov 2009 12:44:22 GMT I have a new 4gb microsd card (brought from this site) for my viewty but when i access the memory manager it says my external memory is full. I have... I have a new 4gb microsd card (brought from this site) for my viewty but when i access the memory manager it says my external memory is full. I have the option to format memory but dont know the secdority code.

Anybody help useless old me ]]> LG moshiXmoshi http://forums.mobilefun.co.uk/lg/806-me-again-memory-card-issues-ku990i.html http://forums.mobilefun.co.uk/lg/805-lg-viewty-ku990i-how-do-i-set-up-googlemail-via-email-settings.html Thu, 12 Nov 2009 12:40:47 GMT I havent a clue as to what to fill in all those boxes so i can access my googlemail via the messages screen Anybody help me more than the very... I havent a clue as to what to fill in all those boxes so i can access my googlemail via the messages screen

Anybody help me more than the very basic instruction manual ]]> LG moshiXmoshi http://forums.mobilefun.co.uk/lg/805-lg-viewty-ku990i-how-do-i-set-up-googlemail-via-email-settings.html http://forums.mobilefun.co.uk/customer-service/804-order-number-mf1669854.html Thu, 12 Nov 2009 10:44:38 GMT This order is showing as dispatched but i haven't received it yet. I can't find a order tracking tool on the website. Could you investigate the status please.

Dispatch date: 13:59, 5th Nov

Thanks

Matt ]]> Customer Service mjhw http://forums.mobilefun.co.uk/customer-service/804-order-number-mf1669854.html http://forums.mobilefun.co.uk/customer-service/792-order-number-ar1672465.html Tue, 10 Nov 2009 16:46:43 GMT I've ordered them on Sunday evening and the order have been processed on Monday (9 Nov).

There is a problem about payment, thus the staff suggested me to pay with paypal instead and I do so.

After paypal finish the payment, I call back to customer service again but he said "no confirmation from paypal yet".

Then, whole Tuesday have passed, still no response from you.

Could you please check whether you've got my payment via paypal or not? The status in my paypal said it complete since yesterday (9 Nov) around 5pm.



PS. I've call to your customer service for 5 minutes two times today, but no staff response the call. ]]> Customer Service Trek http://forums.mobilefun.co.uk/customer-service/792-order-number-ar1672465.html http://forums.mobilefun.co.uk/mobile-broadband/791-outdoor-panel-antenna-universal.html Wed, 04 Nov 2009 08:31:45 GMT Hi All :confused: This might be a stupid question but i have to ask it..... on the outdoor panel antenna where does the usb dongle go, eg inside... Hi All :confused:

This might be a stupid question but i have to ask it.....
on the outdoor panel antenna where does the usb dongle go, eg inside or outside the unit.
I ask this because it says that the outdoor antenna is waterproof, but the dongle isnt waterproof ??

Also would this be a good investment and do they work...
I am on the three network and i live on the edge of the signal area, hence my signal keeps dropping out all the time, and then most of the time it reconnects ok sometimes not

HELP !! ]]> Mobile Broadband wanderer http://forums.mobilefun.co.uk/mobile-broadband/791-outdoor-panel-antenna-universal.html http://forums.mobilefun.co.uk/lg/788-lg-cookie-email-set-up-btinternet.html Wed, 28 Oct 2009 19:30:05 GMT Please could someone advise the setup for email on the Cookie to connect to my btinternet Thanks Lisa Please could someone advise the setup for email on the Cookie to connect to my btinternet

Thanks
Lisa ]]> LG hugeabbafan http://forums.mobilefun.co.uk/lg/788-lg-cookie-email-set-up-btinternet.html