LG Cookie setting up email

[Oxfordgirl1980]

Hi I want to set up my hotmail on my LG Cookie, but haven't got a clue how to do it. Haven't got the manual with me & can't download it. Can anyone help?

[andys_mf]

Hi,

Shouldn't be a problem to get it working - follow these steps and give me a shout if you get stuck:

from the main menu - messaging -> settings -> email -> email accounts -> add acount

still with me?

you'll be asked for login details - this is your hotmail address and your normal password

on the next screen it asks for this again - put in your hotmail address again

the next screen will ask for the email type - select pop3

next it will ask for incoming server details, enter:

pop3.live.com

then it will ask for the outgoing server, enter:

smtp.live.com

next it will ask for smtp authentication - this needs to be ON

now it will be asking for your smtp username and password, this is your email address and your usual password

next you need to give the account a name - "hotmail" is a good bet

it will then ask you to update the inbox, say yes and it will check for mail and start downloading.

if you get an error message of any kind, let me know!

Andy

[Oxfordgirl1980]

Hi Andy

I've set it up and asked it to update the inbox the it comes up with "socket closed by network" does that make any sense??

[andys_mf]

hmm, ok, think i know what that might be - the server number for incoming email needs to be 995. don't worry about what it means - i don't really know either but check the following:

messaging -> settings -> email -> email accounts -> select your hotmail account

scroll to the bottom of that screen and you should see an advanced settings option, press it

on the next screen, you'll see smtp port number, this should be 25 and smtp tls/ssl should be off

underneath that, incoming server should be 995 - (i'm thinking yours says 110?)
incoming tls/ssl should be on

smtp authentication should be off

apop secure login should be on

i think some of that is different to what I said before, but i've taken those settings off a wokring cookie so should work for you

[Oxfordgirl1980]

Yep did say 110 so changed it to 995 and did the other bits you said. Unfortunately comes up with the same error. Is the fact I am on PAYG have anything to do with it at all?

[andys_mf]

shouldn't really make a difference.. can you access internet on your phone ok?

[Oxfordgirl1980]

Yeah I can access the internet no problem

[andys_mf]

hmm. If your phone is configured with everything listed here, there's no reason why its not connecting.

The only thing it could possibly be now (but i doubt it) is that you're on payg. It might be worth checking with your network to see if they need to lift any restrictions in order for it to work.

Which network are you on?

[Oxfordgirl1980]

I am on O2

[nick]

whenever i say to retrieve my emails it comes up network open fail

[andys_mf]

thats not an error message I've seen before, can you list all the settings that you've got on your phone here so that i can see if anything looks wrong?

[l88_dub]

mine just comes up with login failed tyed what you said and nothing please help

[ellie-free]

Originally Posted by Oxfordgirl1980

I am on O2

I phoned them and they said that on pay-as-you-go doesn't support pop3 email. So my advice is to using the mobile website

[andys_mf]

Thanks for that, that's useful to know that they don't officially support it - having said that, my test sim here is an o2 pay as you go one and that does work.

Odd, but it certainly explains why people are having problems!

Thanks ellie!