Hotmail on my Samsung Tocco Ultra Edition

[post-it]

I’ve just got the new Samsung Tocco Ultra and it’s a lovely phone but the manual only covers the basic functions so for things like setting up email there are no instructions at all! I’m trying to set up my Hotmail account and have used all the settings above. It seems to connect and tries to download then I get a message saying ‘Hotmail: invalid password or ID’. I have tried the SMTP address as both O2 and Live and it doesn’t make any difference. I have also checked my email address and password and both are correct. Any ideas?

[andys_mf]

Hi post-it,

Apologies if any of these questions seem obvious

have you made sure that you’ve put the @hotmail.co.uk part of your email address in as your user ID?

delete the password you entered and try it again too, sometimes, using a phone keypad, you get an extra press of a key without realising and you got a character wrong.

If you’ve tried these and its still not working, let me know and i’ll get a phone out the warehouse and try it.

Andy

[post-it]

Andy,

Yep I tried both of those things. I also tried it with another hotmail address I have (in case it didn’t like my email addrss for any reason) and that made no difference either. Also there seem to be slightly different setting suggestions elsewhere on the web (Wikipedia suggests different port numbers) so I tried those too. I’m no technical whizz but I really don’t think I’ve made any schoolboy errors on this!

[andys_mf]

Cool, Sorry for asking, but you’d be amazed at the things some people do

I can’t get my hands on one until I’m back in the office on Monday, but will go through it step by step and see if there is anything slightly different on the Tocco Ultra

Let me know if you manage to get it working in the mean time!

Andy

[post-it]

Thanks, will do.

[karen]

Hello Andy, I am having the same issue as post-it, gone thru the whole process as given on the O2 website, checked all my settings passwords etc and when I try to download my e-mails I get the “invalid Password or ID” error - I am able to send e-mails thru my Samsung Tocco but not receive them. Hope you can help or offer some advice. Thanks Karen

[andys_mf]

Hi guys,

I’m waiting for our delivery to arrive as we sold out over the weekend. Should be here mid morning, and as soon as it is I’ll get it set up on the phone and post back and let you know how I get on.

Andy

[andys_mf]

Right, sussed it!

I’m guessing that like me you set it up using the email wizard, which only takes the bare basics off you in the way of information. Once you’ve finished the wizard, you need to go back in and edit a setting or two.

On your email accounts screen, choose your hotmail account, on the next screen you can scroll down, and you need to look for “POP3 Port” it will probably say 110, if it does you need to scroll down a bit further to “secure connection” and change it to SSL. this should then change the port number above it to 995.

Scroll down further and you’ll see the username field, this will probably only be the bit before the @ sign, you need to put your full email address in.

Once that’s done, press save and come back to the messages menu, scroll down and hit settings -> email -> email profiles and make sure you’ve got a wap profile selected (not MMS) to connect to the net to download your emails.

That should be all you need to change to get it working.

The first time you connect you might see a security certificate error, accept it and your emails will start to download

Any other problems let me know

[post-it]

Got it, thanks for all your help Andy!

[andys_mf]

No Worries! Glad its all working

[jim_1]

Having the same problem as sara with the tocco ultra and hotmail. Tried your advice above but to no avail still getting “invalid password or ID message.

Any help would be most appriciated.

Jim.

[andys_mf]

Hi Jim, If all the port numbers are correct and the username is entered in full (with the bit after the @ sign) you shouldn’t be getting any errors.

Can you access internet normally on the phone using the web browser?

If you can, try deleting the email account off the handset, and then starting again from scratch, it might be that you’ve accidentally missed a step out.

[post-it]

Hi Andy, me again! I’ve been happily downloading my emails for the past week or so without a problem but when I tried to respond to one for the first time this morning I got a message saying ‘Hotmail: No Response’. I have tried to re-send the message from my outbox several times since then but get the same error message every time.
I also tried sending a new email (rather than a reply) as a test and I get the same error message every time and again, it just sits in the outbox. I’m afraid it seems the settings you gave out work fine for receiving but not for sending :-(

Has anyone else had this problem?

Sorry to drive you crazy btw!

[andys_mf]

No worries, I was half expecting this to happen!

Chances are your network have blocked the hotmail smtp server for sending emails, so you’ll need to change the SMTP server to o2’s (smtp.o2.co.uk) you’ll need to leave it as a secure one, but change the log in details to those of your o2 online account. When you sign in to your o2 account online, and go to mail, you should see that you’ve got an o2 email address, use that as your username and your o2 password as your password and that should fix it.

[post-it]

Andy,

You truly are a star, it all works perfectly now!

Many, many thanks :-)

[andys_mf]

Phew!

Glad it’s sorted!

[Angela]

Hi Andy, just got the tocco ultra and having same problems as post-it had - using the hotmail settings you gave my emails are downloading fine. But when trying to send its giving the username and password error. I then changed the SMPT server and log on and password to my O2 account details, but getting a connection failed message. Any ideas to be able to send and receive successfully?

[andys_mf]

Hi Ang1234,

The only thing jumping out at me is that its SMTP not SMPT?

Might be worth double checking that - and apologies if thats just a typo on here

Your o2 log on details isn’t your normal username and password that you use to view your bill, its your O2 email address and password - O2 will have created this for you when you got your phone.

[Angela]

Hi Andy

Sorry, that was just a typo.

I can send by changing my log on and password to O2 email and password, and can receive by changing back to hotmail email and password. Just dont want to have to keep changing back and forward all the time.

If one log on and password is supposed to do both - it aint working on my phone for some reason

Any brainwaves let me know.

Thanks

Angela

[andys_mf]

ah ok, that could be fairly simple to fix..

i've not one in front of me at the moment, but have a look on the advanced settings for a "use same username and password" box

It could be by the SMTP settings, or by the POP settings, but I think that could be whats causing it.. you need to un check the box if its ticked..

I'll try and get one this afternoon and have a look